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Delivery & returns policy

Here at Crush Organics we try to ensure all deliveries are quick and efficient. Once you have purchased your product(s) you will receive a confirmation email including all the necessary information which is required including a tracking number. If you place an order before 1pm Monday-Friday we will post your item(s) the same day as your purchase.

We ask on your behalf to ensure that all of your details regarding your address are correct.

 

 

Items that cannot be returned

We can only accept returned item(s) back within 30 days of you receiving your order.

We can only accept item(s) being returned for an exchange or refund if they are in their original unused/unsoiled condition with the original product tags or labels still attached to the product they came with.

 

Order Errors & Damaged Or Faulty Goods

Should there be a problem with your product e.g. a damaged item within your order or an item sent incorrectly by ourselves, we require that you notify us by email at info@crushorganics.co.uk as soon as you receive your product

We will exchange the item for an undamaged replacement or the correct product. You have a 30 day right to reject faulty or damaged goods and return for a refund. Please note that by default we will issue a refund if the replacement product is not available.

 

Payment And Stock Availability

Goods are subject to availability. All prices are inclusive of VAT where appropriate.

In the event that we are unable to supply the goods, we will inform as soon as possible. A full refund will be offered where you have already paid for the goods and any postage charges if applicable.

 

 

Have You Received My Returned Goods?

Crush Organics will process your Refund or Exchange once we have received back your returned items(s) to our Returns Centre and have inspected the returned goods. 

We will process refunds/and or exchanges within 72 hours of receipt, this may vary during busy periods. 

As soon as your return has been processed by our returns centre, we'll either process your refund or send out the exchange.

Please note refunds will take 5-7 days to appear back into your account.

If you have any other questions regarding delivery and returns please feel free to email; info@crushorganics.co.uk 

 

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