privacy policy

 

Why do we collect your data?
We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send your order out to you, let you know when it’s coming and prevent fraud. We’d also like to use your data to keep you up to date with what we’re doing at Crush Organics, including our latest news and offers.

 

What information do we collect?
We use your information in a number of different ways depending on how you interact with us. The table below set this out in detail, showing what we collect and why.

	What we collect	Why we collect
online purchase	Contact information for example name, address, email address and telephone number Payment information and payment history (through Shopify) – Please note Crush Organics do NOT store ANY payment details and cannot view them at any time. Order information.	To ensure we can deliver your purchase
Purchase history and saved items	What you have bought What you have stored in your basket Your email address	To provide you with great customer service to help you check out
Customer serivice enquiry	Contact information such as name, address, e-mail address and telephone number. Order information. All correspondence in the matter.	We will use your personal data to manage your queries, to handle complaints and support matters through e-mail, our chat function, and through social media. We may also contact you if there is a problem with your order.

 

Customer survey	Email address Name Age Gender	To make sure we can contact you if you are a winner and/or to send you a voucher.
Newsletter sign up	Email address	To keep you up to date, we only send this with your permission.
Website data	Analytical data such as time spent o website, pages visited, the device you use, your operating system and location data	To help us understand how you use the website so we can improve the experience.

How do you get my consent?
When you provide us with your data to complete a transaction, verify your credit card, place an order, contact our customer services team, arrange for a deliver or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. This is usually a tick-box on check out, or if you register for our newsletter. If you have opted in, then change your mind at any time, please contact us and we can remove your data records. Email us at info@crushorganics.com

 

How long do we save your data?
We will keep your data as long as you are an active customer.

 

 Email & SMS Marketing

If you have agreed to receive marketing materials from us, we may send you emails and SMS messages concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

However we will very rarely send sms messages out.

You can stop these at any time by:

• By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email.
• By emailing us at info@crushorganics.com (please allow 5 working days for us to remove you from the mailing list)
• By replying to SMS messages following the opt out process included in messages you receive

Once you have done this, we will update your profile to ensure you don’t receive any further marketing messages. Please note that stopping marketing messages will not stop service communications (such as order delivery confirmations).

 

Online advertising and Remarketing
To keep you as up to date as possible with what’s new at Crush Organics, we may occasionally use adverts and remarketing adverts which will show across other websites, social networks and apps that you visit. They may include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies or by services that are offered by websites and social media networks.

 

Social Media
We love social media, and its built in to our DNA. We love to see what our Crush Organics customers are wearing, having conversations with you and supporting your customer service needs through social media.

If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our Instagram, Facebook, commenting or tagging us in photos or posts and sharing our content via liking or retweeting. From this interaction, we may collect data that will help enhance your experience with us in the future.

Email us on info@crushorganics.com with any questions or concerns.

 

 

Shopify
We host our store on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application. All data is stored behind multiple firewalls on secure servers.

 

You can see our Shopify terms & conditions and privacy policy on the Terms & Conditions page

 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

Shopify
Crush Organics will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks through Shopify or when you have given us permission to do so.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.